How do I pay?
Your payments are taken each week on a day of your choice by a recurring debit card transaction.
When can I place another order?
We need to see about 8 weekly payments and your balance needs to be low enough to be able to add more items without exceeding your credit limit.
What are your opening hours?
Our offices open Monday-Friday 9 till 5. We are closed on bank holidays and during the Christmas break.
How do I contact Pay Weekly Carpets?
You can call us on 0800 731 3028.
What is your debt recovery, fair and vulnerable person policy?
Our Debt Recovery, Fairness and Vulnerable Persons Policy can be found here
How do I make a complaint?
Despite our best efforts sometimes things go wrong. If you let us know by emailing email@example.com we will get back to you as soon as possible.
What time will the fitter arrive?
Installations are all day appointments. Our fitters are self-employed and plan their own schedule so we can’t give you a time slot.
Is there a credit check involved to purchase Pay Weekly products?
No, we finance the products ourselves, so no credit check is completed on any of our products for our customers.
How do I pay my deposit, delivery and installment payments?
The deposit and delivery payments are made by credit or debit card. The instalment payments are made in the same way, using the same continuous card payment until the item is paid off in full.
How quickly will I receive my order?
Orders are usually dispatched after the deposit, the delivery and five weekly payments have been made.
How will I know when my order is ready to be dispatched?
We will contact you directly to arrange a suitable delivery date and time with you, after you pay the deposit and delivery payments.
Will I receive a delivery time slot?
Our delivery depot will contact you to arrange a suitable time and date for your delivery. Our delivery teams work throughout the day but will contact you around 1hr prior to delivery at your address.
Do we build any furniture for you which requires self assembly?
No, any products we supply that require assembly would need to be assembled by the customer.
Where do you deliver?
At present, we deliver all over the United Kingdom (now including Northern Ireland), except for the Isle of Wight & the Isle of Mann.