FAQ’s

Pay Weekly In-House

Your payments are taken as per your contract by recurring debit card transactions.

SNAP Finance

For full information around SNAP payment options, please visit our SNAP Finance page here.

Your balance needs to be low enough to be able to add more items without exceeding your credit limit.

Our offices open Monday-Friday 9 till 5. We are closed on bank holidays and during the Christmas break.

You can call us on 0800 731 3028.

Our full terms and conditions can be found here

Our Debt Recovery, Fairness and Vulnerable Persons Policy can be found here

Despite our best efforts sometimes things go wrong. If you let us know by emailing

online.complaints@payweeklycarpets.co.uk we will get back to you as soon as possible.

Installations are all day appointments. Our fitters are self-employed and plan their own schedule so we can’t give you a time slot.

Flooring orders are usually dispatched after the deposit, the delivery and five weekly payments have been made.

Furniture orders are usually dispatched within 14 working days.

We will contact you directly to arrange a suitable delivery date and time with you, after you pay the deposit and delivery payments.

Our delivery depot will contact you to arrange a suitable time and date for your flooring delivery. Our flooring delivery teams work throughout the day but will contact you around 1hr prior to delivery at your address.

Our Furniture orders are delivered by our external Delivery Supplier who will notify you to arrange your delivery timeslot once they have received your order.

No, any products we supply that require assembly would need to be assembled by the customer.

At present, we deliver all over the United Kingdom (now including Northern Ireland), except for the Isle of Wight & the Isle of Mann.

You can call us 01535609200 for any updates about your order.